Our company is committed to addressing customer complaints, disputes, and concerns promptly and effectively. We treat every complaint with seriousness, investigate thoroughly regardless of its size, and implement swift remedial actions.

Upon receiving a complaint, it is documented and logged into a designated system. The complaint is immediately forwarded to the Customer Complaint Officer or an authorized representative for appropriate action.

All complaints and related records are maintained in a dedicated complaints file alongside the Customer Complaint Officer’s Quality Control Files and other written policies. These resources are readily accessible to employees to help improve customer service. Complaint reports are reviewed during the Customer Complaint Officer’s meetings with the Board to ensure continued focus on improvement.

We are dedicated to offering financial products and services that comply with all applicable Federal and State regulatory policies, including consumer protection, fair lending, and civil rights laws.

For additional information, please contact us using the number provided on the Home Page.